Patient experience: Caregiving is all about understanding
"Let's be healthcare receivers and not just providers," said author and cancer survivor Kelly Corrigan, explaining the importance of listening to and understanding patients.
Improv training helps Cleveland Clinic improve MD communications
Even though the idea of "medical improv" came from an instructor and performer at Chicago's legendary Second City comedy factory, laughs are not the goal. Relationship-building is.
With the Rise of AI, What IP Disputes in Healthcare Are Likely to Emerge?
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
Montel Williams: Physicians, heal thyselves so you can heal patients
Williams reflected on his own healthcare journey Thursday in a stirring talk at the Beryl Institute's 2016 Patient Experience Conference in Dallas.
Patient experience matters because patients matter
"All voices matter. Every interaction matters. Every patient matters. Patient experience matters."