Patient experience: Caregiving is all about understanding
"Let's be healthcare receivers and not just providers," said author and cancer survivor Kelly Corrigan, explaining the importance of listening to and understanding patients.
Improv training helps Cleveland Clinic improve MD communications
Even though the idea of "medical improv" came from an instructor and performer at Chicago's legendary Second City comedy factory, laughs are not the goal. Relationship-building is.
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How to Optimize Your Phlebotomy Setup for Efficient Patient Care
The layout of your phlebotomy station can significantly impact efficiency. A well-thought-out setup ensures that every tool is within reach, minimizing unnecessary movement and reducing patient wait times.
Montel Williams: Physicians, heal thyselves so you can heal patients
Williams reflected on his own healthcare journey Thursday in a stirring talk at the Beryl Institute's 2016 Patient Experience Conference in Dallas.
Patient experience matters because patients matter
"All voices matter. Every interaction matters. Every patient matters. Patient experience matters."